Our Best Seller Sansrival are now available at RED DEER (Sunshine Oriental Store)!

Frequently Asked Questions

Q: "Am I able to stop in and buy a baked good?"

A: Unfortunately, we cannot accommodate walk-in. Sweet Cake by Vernz is not yet a storefront bakery. Everything we make is pre ordered. If you would like to place an order but is unsure if it’s too late, please call us (403) 612-9607 between 9am - 6pm and we will let you know if we’re all booked up or not.

 

Q:" How far in advance do I need to place my order?"

A: Unfortunately, we cannot accommodate walk-in. Sweet Cake by Vernz is not yet a storefront bakery. Everything we make is pre ordered. If you would like to place an order but is unsure if it’s too late, please call us (403) 612-9607 between 9am - 6pm and we will let you know if we’re all booked up or not.

 

Q:" How Do I place an order?"

Place an order in our online shop or contact us at (403) 612-9607. To place an order, we will need to confirm:

  • Your name and contact details
  • Date and time for pick up or delivery
  • Details of your order including quantities and flavors
  • A credit card number (may be required for large or specialty orders)

 

Q: "How much are your cakes?"

A: Our everyday cake is priced online. For custom cake, as each cake is different and unique, the price varies with how many servings you'll be needing, from there we will have to look at how much detail and time that will be put into making items such as fondant designs, flowers, figures, and other details you would like. Please call us for a free inquiry and consultation.

 

 Q: "What is your order cancellation or modification policy?"

A: Any changes to your order must be done a minimum of 2 weeks prior to the cake collection or delivery date. Any changes made may incur a charge. Modifications or cancellations to an order less than two weeks will be charged for the full amount to the credit card provided at the time the order was taken.

In the event of a cancellation, deposit is non-refundable. Any balance paid after the deposit, however, can be refunded if the cake is canceled over two weeks before the cake is due at the discretion of Sweet Cakes by Vernz. 

 

Q: "When can I pick up my cake?"

A: Please use our online pickup and delivery schedule system or simply call us for more inquiries.

 

Q: "Can I pay for my cake in full when I pick it up?"

A: Your cake order will only be confirmed once the deposit has been paid. No dates can be held without a deposit. The deposit will be $200 for cake order more than $300, $100 for cake order between $200-$300 and $50 for cake order less than $200. Final payment must be paid before delivery or upon collection. The deposit is non-refundable. We accept cash, credit card, and email transfer.

 

 Q: "Do you make cookies?"

A: No! We dont do cookies. 

 

 Q: "Do you deliver, if so how far?"

A: We deliver within Calgary and delivery fee varies based on how far you are located. Please call us to confirm.

 

Q: "Do you offer cake tastings and consultation?"

A: We offer complementary tastings and free cake consultation.  For consultation on custom cakes, please bring pictures, swatches of colors, and discuss ideas or themes you are planning to have so we can have a good vision for what you wish your custom cake to look like!

 

Q: "Am I able to get each tier a different flavor?"

A: Yes! Please check this link for list of cake flavors.